VeroSkills

ABOUT THE ROLE
We’re looking for a hands-on Operations Manager to lead concierge, security, and janitorial support teams in a busy Boston property environment. In this role, you’ll help ensure residents and guests receive a professional, consistent experience while keeping day-to-day operations organized, responsive, and compliant. You’ll partner with property leadership, coach team members, and help maintain service standards, staffing coverage, and budget discipline.

WHAT YOU’LL DO
• Lead concierge operations so service standards are met consistently.
• Recruit, train, coach, motivate, and supervise team members by setting the example.
• Ensure team members are prepared to respond quickly and appropriately to emergency situations.
• Manage scheduling and payroll tasks to stay within budget.
• Support smooth arrivals and departures for contractors, realtors, and home buyers.
• Cover shifts and help maintain proper staffing when needed.
• Build and maintain a strong working knowledge of the Boston area, local services, and vendors.
• Attend meetings and training sessions and support participation across the team.
• Deliver professional customer service to residents, guests, and clients.

WHAT WE’RE LOOKING FOR
• 5+ years of customer service experience.
• Experience in a field supervisory or management role.
• Experience training, coaching, and mentoring team members.
• Professional background in customer service and hospitality management.
• Strong interpersonal and written communication skills.
• Ability to diplomatically handle delicate and challenging client concerns.
• Strong organizational skills and attention to detail.
• Ability to multitask and work well in a team environment.
• Basic knowledge of Microsoft Office, including Word and Excel, and the internet.
• Ability to lift up to 50 pounds.
• Located within 30 miles of Boston, MA.
• Reliable transportation for travel within the Boston metro area and to client sites.
• Availability for on-call shifts as needed.

NICE TO HAVE
• Experience in janitorial management.
• 3+ years of security experience.
• Experience with budgetary and cost control responsibilities.

COMPENSATION & BENEFITS
• Monday-Friday schedule, 8:30am-5:00pm.
• Medical, dental, and vision coverage for full-time employees working 30+ hours per week.
• Eligibility for ancillary benefits for full-time employees.
• 401(k) participation with employer match available to all employees, including part-time employees.